Tim Cook apologizes to customers considering the new maps app

By: Marawan Alwaraki, September 28, 2012
After the complaints of the new maps app in iOS 6, Apple told customers to use the maps app more frequently and it will improve. They also apologized about the issues in the app. In the meantime we posted a method onto getting the Google Maps experience back. Now CEO of Apple Tim Cooks seems to realize the the problem is actually way too big for customers to ignore and published this message to his customers. He apologizes about the problems with the app as well as giving a few alternatives to the built-in maps. He further promoted the fact that the more people who use the app, the better it will become. Below is the full message published on Apple's press blog.


To our customers,

At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.
We launched Maps initially with the first version of iOS. As time progressed, we wanted to provide our customers with even better Maps including features such as turn-by-turn directions, voice integration, Flyover and vector-based maps. In order to do this, we had to create a new version of Maps from the ground up.
There are already more than 100 million iOS devices using the new Apple Maps, with more and more joining us every day. In just over a week, iOS users with the new Maps have already searched for nearly half a billion locations. The more our customers use our Maps the better it will get and we greatly appreciate all of the feedback we have received from you.
While we’re improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app.
Everything we do at Apple is aimed at making our products the best in the world. We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard.
Tim Cook
Apple’s CEO
 Is this good enough of an apology? I believe that Apple are doing what they can for now. Things should get better soon, and since this is Apple we are talking about ... it will get better.

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